No call-out fee, no pressure, no surprises. Here is exactly what happens from your first call to the day we hand over your guarantee — the same honest process on every Malvern roof, whether it is a slipped tile or a full re-roof.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
Every job follows the same honest path: a free survey, a written itemised quote with no call-out fee, a booked date, safe access, the work done to standard, a full clean-up, and a written 10-year guarantee handed over at sign-off. No pressure, no surprises, no hidden extras.
It starts with a call or a callback. We arrange a visit at a time that suits you, and there is never a call-out fee for us to come and look. On a Malvern roof we are checking the specific things that go wrong on local stock: nail fatigue on the Welsh slate of Great Malvern's Victorian villas, cracked bedding mortar on the concrete-tile estates around Malvern Link, lead flashing failures where a chimney or wall meets the roof, and the moss and valley blockages that the hillside climate drives every autumn. We get onto the roof safely with a ladder, tower or drone, rather than guessing from the ground, because the visible symptom is often not the actual cause.
We tell you honestly what we find. If the roof needs less than you feared, we say so — talking a homeowner out of a re-roof they do not need is a normal part of the job, not a rare one.
You get a fixed, written quote that itemises exactly what the work involves: materials named and specified, access and scaffold shown as a separate line, labour, waste removal and VAT where it applies. Because every line is spelled out, you can compare our quote like for like against anyone else you ask — which is exactly what a reputable roofer wants you to do. A quote that is a single round number with no breakdown is the first warning sign of a rogue trader, and you will never get one from us.
The price you agree is the price you pay. If we genuinely uncover something hidden once work starts — rotten timber under a covering, say — we stop, show you, and agree it before we carry on. You are never presented with a bigger bill at the end than the one you signed off.
Once you are happy, we book a start date and, where the job needs it, arrange the scaffold. We handle any pavement scaffold or skip licence through the relevant council — Malvern Hills District Council for most of the area, or Herefordshire, Worcester City or Wychavon for the surrounding towns — and we plan deliveries around the tighter frontages on Malvern's steeper hillside streets. You get a clear date, not a vague window, and we tell you in advance if the forecast threatens it.
On the day, we protect the working area, keep access clear for you and your neighbours, and carry out the work to current standards — BS 5534 fixing specifications on re-roofs, correct lead codes to BS EN 12588 on flashings, and the right mortar for the building's era on period stacks. For most external work you do not need to be home; we just need power and agreed access. We work in weather-tight stages so your roof is never left open overnight, whatever the season.
When the work is finished we clear every scrap of debris, remove the waste, and leave the site as we found it. We walk the job with you, and hand over your written, transferable 10-year workmanship guarantee along with any manufacturer warranties on the materials. If a covered fault ever appears, we come back and put it right at no charge.
A homeowner on Graham Road in Great Malvern called about a slipped slate and a damp patch on a bedroom ceiling. The survey found the real cause was a failed lead soaker where the roof met a parapet, not just the one slate. We quoted the leadwork and the slate refix as separate itemised lines, scaffolded the affected slope, completed both in a day, cleared up, and handed over the guarantee. The homeowner paid the price on the quote — not a penny more.
Every job we complete carries a written 10-year workmanship guarantee. It covers the labour on what we did — if a repair we made fails, or a section we re-roofed develops a fault in covered work, we return and put it right at no charge. It is in writing, and it transfers to the new owner if you sell, which is a genuine selling point on an older Malvern property.
On top of our workmanship guarantee, the materials carry their own manufacturer warranties — tiles, slates, membranes and rooflights all have terms that vary by product, and we tell you what applies to yours. The one thing no roofer's guarantee covers is storm or impact damage: that is an insurance matter, and if it happens we document it properly so your claim goes through cleanly.
After the work, we are still a phone call away. Malvern's climate means most roofs benefit from an occasional check — clearing valleys and gutters before autumn, keeping an eye on moss on the shaded northern slopes — and we are happy to advise how often yours needs attention, whether or not it is us doing it.
Most complaints homeowners bring us about a previous roofer come down to the same handful of things: a vague quote that grew into a bigger bill, a scaffold charge that appeared from nowhere, a job that dragged on with no clear dates, or debris left behind. Our process exists to remove every one of those. The written itemised quote stops the bill creeping. Access shown as its own line stops the scaffold surprise. A firm start date stops the drift. And a proper clean-up is simply how a job should end.
None of this is exotic — it is just how a reputable local roofer should work. But it is rare enough that doing it consistently is what earns the reviews and the repeat calls across Malvern, Great Malvern, Malvern Link and the surrounding towns.
A survey is only as good as the local knowledge behind it, and Malvern’s stock rewards a roofer who knows where each era fails. On the Victorian and Edwardian villas of Great Malvern and Malvern Wells, we are checking the original Welsh slate for nail fatigue, the multiple tall chimney stacks for lead and pointing failure, and the hidden valleys that these complex roofs rely on. On the 1930s semis around Barnards Green and Poolbrook, it is the lead on the bay roofs and the bedding mortar on the ridges. On the 1960s and 70s concrete-tile estates in Malvern Link and Newtown, it is the underlay and fixings beneath tiles that still look sound from the ground.
We also read the setting. Hillside properties take accelerated wind and rain off the ridge, so we look harder at fixings and flashings there. Tree-shaded roofs in Colwall or on the wooded edges hold moss and block valleys, so we check drainage first. And on conservation-area or listed stock, we confirm what the planners will require before we quote a single material. That local reading is what turns a survey from a glance into a genuinely costed plan — and it is why our quotes hold up once work begins.
No. The survey and written quote are free, with no call-out fee anywhere in Malvern or the surrounding towns. You only pay if you go ahead with the work.
For most external roofing work, no — we just need power and access agreed in advance. We will always let you know if a particular job needs you there.
The price you agree is the price you pay. If we genuinely uncover something hidden once work starts, we stop, show you, and agree it before carrying on — you are never handed a bigger bill at the end than the one you signed off.
We do, and it is shown as a separate itemised line in your quote — never a hidden extra. We handle any pavement or skip licence with the relevant council too.
It depends on the job and the season, but we give you a clear start date rather than a vague window, and emergency make-safe work is same-day.
Free survey, written itemised quote, no call-out fee. See exactly what your roof needs.
01684 439601